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Return Policy

Return Policy

At SAHC Home Fragrances, we take great pride in crafting exceptional home fragrance experiences. If you are not completely satisfied with your purchase, we are here to help.

Return Eligibility

  • Returns must be initiated within 3 days of delivery.
  • All return requests must be reviewed and approved prior to sending items back.
  • Returns will not be accepted without an official Return Authorization Number (RAN).
  • Items must be unlit, unused, and in their original packaging, including all vessels, caps, boxes, and protective covers.
  • Proof of purchase or order number is required.

Non-Returnable Items Due to the delicate nature of luxury home fragrance products, the following items cannot be returned or exchanged once opened or used:

  • Burned or previously lit candles
  • Opened room sprays or reed diffusers
  • Used or melted wax melts
  • Items returned without an approved RAN
  • Items marked as Final Sale, Clearance, or Promotional Gift Cards

Damaged or Defective Deliveries If your package arrives broken or damaged during shipping, please email us within 3 days of delivery at customers@GetASahc.com with:

  1. Your order number
  2. Photos of the damaged item(s) and original shipping box

Upon verification, we will issue a replacement or process a refund for the damaged product.

How to Request a Return

  1. Email customers@GetASahc.com within 3 days of delivery with your order number and reason for return to request authorization.
  2. Once your request is reviewed and approved, our team will issue your Return Authorization Number (RAN) and provide return mailing instructions.
  3. Package the items securely with your RAN clearly marked on the outside of the box or packing slip.

Please note: Unauthorized returns or packages without a RAN will be refused. Customers are responsible for return shipping costs unless the return is due to an error on our part or transit damage.

Processing & Refunds Once we receive and inspect your returned items, we will notify you of your refund status. Approved refunds are credited back to your original payment method within 5–7 business days. Original shipping costs are non-refundable.

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