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Due to the nature of our products, we cannot accept returns or exchanges for used candles, diffusers, or other wax products. Once a product has been used or opened, it is no longer considered new and cannot be resold.
However, we will refund products that are damaged during shipment if you provide photographic proof of the damage. Please contact our customer service team customers@getasahc.com within 7 days of receiving your order to report any damage.
If your damaged return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without a return authorization number (RA#) will not be accepted.