FAQs

REFUNDS & EXCHANGES

Due to the nature of our products, we cannot accept returns or exchanges for used candles, diffusers, or other wax products. Once a product has been used or opened, it is no longer considered new and cannot be resold.

However, we will refund products that are damaged during shipment if you provide photographic proof of the damage. Please contact our customer service team customers@getasahc.com within 7 days of receiving your order to report any damage.

 If you wish to cancel an order, it must be completed before the order is shipped.

WHEN WILL I RECEIVE MY ORDER?

Orders placed before 12 PM PST Monday-Friday will be shipped the same day, so you can enjoy your new candle as soon as possible.

HOW DO I UPDATE MY ORDER?

We strive to process orders quickly, so changes may not be possible once submitted. To ensure a smooth delivery, please double-check your order details, especially the shipping address, before confirming.

If you need to make changes after placing an order, we'll do our best to accommodate them. Simply email us at customers@getasahc.com within [number] hours of placing your order, including your order number.

We recommend verifying your address to avoid delays due to incorrect delivery information.

TAXES

We will collect and remit sales tax for states as required by law.